First, we need to know where the car has to be transported from and to, what happened (type of breakdown), whether the car is able to drive onto the tow truck itself, and whether you have the keys to it.
If the issue is urgent, you can contact us in real time when you need assistance. If it can wait until the morning, we prefer daytime hours.
Yes, our entire team speaks English. You can also communicate with us in Polish, Dutch, and German.
Our head office is located in Venlo, Limburg, but we travel to any location in the Netherlands.
Yes, we also serve the border areas of Belgium and Germany.
Currently, we accept payment in cash or by bank transfer.
Yes, we issue an invoice for every service we provide. We usually send it to the e-mail address you provide.
Yes, we always provide a quote for the service when you first contact us so that you can be prepared. Sometimes, during the service, additional paid activities may be necessary – in such cases, we will also keep you informed.
We always provide an individual quote for vehicle towing, as it depends on several factors: distance in kilometres, the time at which we perform the service (Sundays, public holidays and night-time hours have a higher price tariff), as well as whether we need to use additional equipment, perform an additional service, etc.
It depends on your insurance provider – we issue an invoice for each of our services, which you will receive by e-mail. You can submit it to your insurance provider, but it is up to them whether they will reimburse you for the costs incurred. We do not currently cooperate with any insurance companies in any other way.
We do not have a car repair shop, but we do have several workshops we cooperate with, so we can help you find assistance with car repairs.
Currently, we tow: passenger cars, SUVs and vans, delivery and passenger buses, motorcycles, scooters and quads, small construction and agricultural machinery (e.g. mini excavators). We have also towed small boats and motorboats.
Yes, we tow vehicles with automatic gearboxes.
Yes, we offer this service. We will come to the address you specify and start your car.
Yes, we will deliver fuel to the address you specify/the pin you send us on Google Maps.
Yes, we transport such vehicles, but you must describe the condition of the vehicle when you first contact us, as we need to prepare accordingly.
Yes, we already have experience in transporting sports cars with low suspension.
Yes, of course, we often transport cars from ports or from across the German or Belgian border.
No, we do not require a Dutch driving licence to rent a replacement car from MMG AutoAssist.
This is not possible. In order to rent a car, you must sign a rental agreement with us and present your ID card and driving licence. Only then will you be permitted to drive the car.
We currently focus on small and medium-sized agile city cars. All cars in our fleet have Dutch number plates. Please enquire about the models currently available, as interest is high and availability changes very quickly. The cars are regularly serviced, clean, well-maintained and safe.
Yes, we charge a deposit of €400. The deposit is refunded when the car is returned (if it is returned to us in a condition consistent with the agreement).
Yes, the car must be returned to our office, with a full tank of fuel, in the same condition as it was rented.
No, you only need a valid driving licence.
You must contact us as soon as possible, and we will coordinate the necessary actions.
Of course, you can hire a replacement car from MMG Autoassist for one day or more.
There is no kilometre limit.
No, we do not require a credit card; we collect the deposit in cash or by bank transfer.
